Privacy Policy

Rayin Motors ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit www.rayinmotors.com or engage our vehicle import and automotive services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following personal information:

• Identity and contact details — name, email address and phone number;
• Enquiry details — the vehicle you are interested in and any messages you send us;
• Import and service information — details required to source, import, register or service a vehicle;
• Technical data — non-identifying analytics about how you use our website.

How we use your information

• To respond to your enquiries and provide quotes;
• To source, import, prepare and deliver vehicles and spare parts;
• To carry out workshop services and maintenance;
• To meet customs, compliance and registration obligations;
• To send you updates or promotions where you have opted in;
• To improve our website and services.

Disclosure of information

We may share your information with trusted third parties only as needed to deliver our services — for example, Japanese auction houses and agents, shipping and logistics providers, customs brokers, government and regulatory bodies, and our professional advisers. We do not sell your personal information.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Information submitted through our website is transmitted over encrypted connections and stored with reputable service providers.

Overseas recipients

Because we import vehicles and parts from Japan and operate across Australia, Singapore and Sri Lanka, your information may be disclosed to recipients located overseas for the purposes described above.

Access and correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us. We will respond within a reasonable period.

Contact us

For any privacy questions or requests, contact us at info@rayinmotors.com or by post at 6/25 Bald Hill Road, Pakenham VIC 3810, Australia.